At Emery, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable regulations.
By accessing or using our website www.emery.com ("Site") and our services, you agree to the terms outlined in this Privacy Policy.
1. What Do We Do With Your Information?
When you interact with our store—whether by purchasing a product, browsing our website, or subscribing to our newsletter—we collect and process various types of personal information to enhance your experience and provide our services effectively.
Information You Provide Directly
When you make a purchase or create an account, we collect personal information such as your name, address, email address, phone number, and payment details. If you subscribe to our newsletter or opt in for marketing communications, we collect your consent to send you updates, promotions, and other relevant information.
Information Collected Automatically
When you browse our website, we automatically collect information such as your IP address, browser type, operating system, device information, and browsing behavior. This helps us improve our website's functionality and your user experience. We use cookies and similar technologies to track your interactions with our site, remember your preferences, and analyze usage patterns.
Email Marketing
With your explicit consent, we may send you emails about our store, new products, special offers, and other updates. You can opt out of these communications at any time.
2. Consent
How Do We Obtain Your Consent?
When you provide personal information to complete a transaction, verify your payment details, place an order, arrange for delivery, or process a return, we assume you consent to the collection and use of your information for these specific purposes. For any secondary purposes, such as marketing communications, we will seek your explicit consent by providing a clear option to opt in or opt out during the information collection process.
How to Withdraw Your Consent
If you wish to withdraw your consent at any time, you can do so by:
-
Email: Contact us at support@emerypro.com
Upon receiving your request, we will promptly cease processing your information for the specified purposes.
3. Disclosure
We may disclose your personal information under the following circumstances:
- Legal Obligations: If required by law, regulation, or governmental request, we may disclose your information to comply with legal obligations.
- Protection of Rights: To protect our rights, property, or safety, and that of our customers or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, conducting our affairs, or serving our customers, provided they agree to keep your information confidential and secure.
4. Payment Processing
Our store uses secure payment gateways to process your transactions safely.
Payment Security
If you choose to use a direct payment method, your payment information is encrypted and transmitted securely using Secure Socket Layer (SSL) technology. All payment gateways we use adhere to the Payment Card Industry Data Security Standard (PCI-DSS), ensuring the secure handling of your credit card information.
Third-Party Payment Providers
We utilize third-party payment processors to handle transactions. These providers have their own privacy policies governing the use and disclosure of your payment information. We recommend reviewing their policies to understand how your data is managed.
- Examples: PayPal, Stripe
- Links: [Payment Provider Terms of Service], [Payment Provider Privacy Policy]
Once you leave our website or are redirected to a third-party site, our Privacy Policy no longer governs your information, and you should review the privacy practices of the respective site.
5. Third-Party Services
We engage third-party service providers to perform functions on our behalf, such as website hosting, data analysis, payment processing, and marketing.
Data Handling by Third Parties
These providers are authorized to use your information only as necessary to provide these services to us. However, some providers may be located outside the UAE and may be subject to different data protection laws.
Jurisdiction Considerations
Your personal information may be transferred to and processed in countries outside the UAE. By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws.
Recommendations
We encourage you to read the privacy policies of these third-party service providers to understand how your information is handled and protected.
6. Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Data Protection Measures
Sensitive information, such as payment details, is encrypted using industry-standard protocols. Access to personal data is restricted to authorized personnel only. We conduct regular security assessments and audits to ensure the effectiveness of our security measures.
Limitations of Security
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly (e.g., session management).
- Performance Cookies: Collect information about how visitors use our website (e.g., analytics).
- Functional Cookies: Remember your preferences and settings.
- Advertising Cookies: Deliver personalized advertisements based on your interests.
Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Learn More: [Link to detailed cookie policy or instructions]
8. Age of Consent
By using our website, you represent that you are at least the age of majority in your jurisdiction or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
9. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
Notification of Changes
If we make significant changes to how we handle your personal information, we will notify you via email or prominent notices on our website. Your continued use of our services after changes have been posted constitutes your acceptance of the updated Privacy Policy.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners, and we will notify you accordingly.
10. Your Rights
Under the PDPL, you have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or incomplete information.
- Request deletion of your personal information under certain circumstances.
- Object to the processing of your personal data for specific purposes.
Please contact us to exercise any of these rights, and we will respond in accordance with applicable laws.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Compliance Officer:
- Email: support@emerypro.com
- Phone: +971 52 330 9197
12. Additional Notes
We do not sell, rent, lease, or share your personal information with third parties for their marketing purposes without your explicit consent.
Our Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.
Some advertisements on our site are served by third-party ad networks. These third parties may use cookies and other technologies to collect information about your online activities across different websites. We do not have access to or control over these third-party data collection practices. Please review the privacy policies of these advertisers for more information.
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described.
Disclaimer: This Privacy Policy is provided for informational purposes and does not constitute legal advice. While efforts have been made to ensure compliance with UAE laws and regulations, we strongly recommend consulting with a qualified legal professional to review and tailor this document to your specific business needs and to ensure full compliance with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Thank you for trusting Emery. We are dedicated to safeguarding your personal information and ensuring your privacy.