We offer a 100-day trial period on all our products to ensure you're completely satisfied with your purchase. If you're not entirely satisfied, simply reach out to us—we'll guide you through a smooth and effortless return or exchange process, no questions asked.
This return policy is our promise to stand by you, ensuring that you feel confident and satisfied with every Emery product you own.
Important Notes
- Shipping Costs: Please note that the original shipping costs are non-refundable.
- Non-Returnable Items: Personalized items and final sale products cannot be returned or exchanged.
Returning from a Different Country
If you need to return an item from a different country than where it was delivered:
- Within the Same Country: We can provide prepaid return labels for returns shipped from the same country where the order was originally delivered.
- Example: If your order was shipped to the UAE, we can provide a prepaid return label for returns from within the UAE.
- Different Country: If you're returning the item from a different country, you'll be responsible for the shipping costs.
Return Shipping Timeline
- 100-Day Window: Please ship your return within 100 days of receiving the return label. Returns not shipped within this timeframe may not be processed.
Packaging and Personal Items
- Original Packaging: We recommend keeping the original packaging during the trial period. It helps protect the item during return shipping.
- Remove Personal Belongings: Please ensure all personal items are removed from the product before returning it. We aren’t responsible for any items left behind.
Condition of Returned Items
- Like-New Condition: Returned items should be in like-new condition—no damage or alterations.
- Accidental Damage: If the item gets damaged during the trial period, please let us know when you request a return. We'll address the issue accordingly.
- Inspection: Upon arrival, we'll inspect the returned item. Emery reserves the right to decline a refund or return if the product is found to be damaged or mishandled.
How to Return an Item
- Timeframe: Ensure the item is returned within 30 days of purchase.
- Proof of Purchase: Include the original or electronic receipt, or any other proof of purchase.
- Secure Packaging: Package the item securely and send it back via registered mail. We cannot accept responsibility for lost or damaged returns.
- Contact Information: Provide your name and current address when you reach out to us at support@emerypro.com.
Refund Details
- Refund Amount: We’ll refund the purchase price (excluding delivery charges) to your original payment method once we receive the returned item.
- Your Responsibility: You are responsible for any costs associated with returning the item to us, including shipping and currency conversion fees.
- Processing Time: Please allow up to 10 business days for refunds to appear on your credit/debit statement, depending on your credit card company.
- Refund Method: Refunds will be processed using the original method of payment.
Your Privacy
Your personal information is safe with us. We protect it according to our Privacy Policy and only use it to process your refund or return.